Quality Control Coordinator

Job Description

REPORTS TO:  Sr. Quality Engineer


JOB OVERVIEW:  As Quality (QC) Coordinator you will be responsible for measuring, analysis, maintenance, preparation and support of audits, assist with customer complaints and corrective action, ensure and set best practices for quality department, participation in CI efforts and back up for Quality Manager as needed.




  • Conduct all the QC batch record reviews daily.

  • Responsible for knowing Amcor's systems, policies, procedures and measuring methods

  • Handle customer complaints tactfully and provide professional responses.

  • Oversee root cause and corrective action process. Implement corrective and preventive actions (CAPA) and corresponded to customers' expectations and ensure completion and effectiveness.

  • Responsible for ensuring the quality system and associated processes are compliant with appropriate national and international standards.

  • Responsible for maintaining quality records for chosen ISO Standards.

  • Review customer specifications for capability resolve issues, determine manufacturability & translate into Amcor terminology in AS400.

  • Monitor and recommend improvements to critical inputs into the processes.

  • Conduct internal and supplier audits as needed. Prepare for and assist with customer audits.

  • Coordinate, administer, file records and review equipment calibrations. Organize and file complaints.

  • Ensure the smooth working of the quality control: equipment maintenance and service contracts.

  • Determine/capture best QC/QA practices; Own & Operate the Documentation Control System.

  • Provide support to all levels of employees in understanding and effectively using the quality system (QS).

  • Analyze QA and/or other data for trends and issue reports, as needed. Use various statistical analyses to solve business/quality problems.

  • Coach Operations staff to ensure understanding/compliance with customer expectations

  • Participate in continuous improvement projects as needed.

  • Perform other duties in the QA department and back-up for the Quality Manager as needed.



  • Communicating and leading Quality processes in a cross-functional environment.

  • Handling multiple tasks and projects simultaneously.

  • Work and be responsible for maintaining highly-detailed records





  • Site Management

  • Plant Staff

  • Operations

  • Customer Service



  • Suppliers/Vendors

  • Customers




Knowledge and Experience

  • 1+ year of experience in a comparable position, specifically analyzing problems and resolving customer issues, in a regulated manufacturing environment.

  • Possess knowledge & good documentation understanding of quality systems QS , ISO, flexible packaging, medical device and pharmaceutical (FDA, cGMP) requirements

  • Knowledge of problem solving techniques, continuous improvement tools and methodologies (such as Lean and/or Six Sigma)

  • Must be proficient in Microsoft Office and Minitab, familiar with AS400 and KMS


Education and Certifications

  • 2-4 year college degree in Science, Engineering or other technical field or equivalent



  • Detail-oriented

  • Driving Execution

  • Demonstrating Adaptability

  • Strong Analytical Skills

  • Dynamic and Effective Organizational Skills

  • Understanding the Business and Business Concepts

  • Excellent Written, Documentation, Verbal & electronic Communication Skills

  • Using Technical/Functional Expertise




The 3 Leadership competencies which will apply to all AFA co-workers:

  • Driving for Results

  • Customer Focus

  • Influencing Others


The Leadership competencies which will apply to Operations:

  • Command Skills

  • Interpersonal Savvy

  • Process Management

  • Learning on the Fly


The 4 Leadership competencies which will apply to all People Manager:

  • Nose for Talent

  • Building Effective Teams

  • Motivating Others

  • Managerial Courage



  • We value safety, integrity, collaboration, accountability and results and out performance

  • Amcor is a growing company which means career opportunities both locally and internationally

  • The environment is better off because of our leadership and products

  • We offer world class benefits including annual bonus opportunities; including various retirement savings/voluntary pension plans (vary depending on country).

  • We value diversity.  With sites in over 40 countries around the world, you have the unique opportunity to work and grow with a multi-cultural team.

Keywords:  Operations, Plant, Production, Leadership, Process, Safety, Manufacturing, Lean, Quality, Waste, Productivity, Audits


Application Process:

To apply to this position, please apply on our website at www.amcor.com.

Company Description
About Amcor
Amcor (ASX: AMC; www.amcor.com) is a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services. The company's 35,000 people generate more than US$9billion in sales from operations that span 200-plus locations in more than 40 countries.
AFA Overview
With 16 plants in the Americas operating in 6 countries, Amcor Flexibles Americas (AFA), a business group of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the medical, pharma, personal care, and food markets. Its award winning approach towards sustainability makes Amcor the preferred partner for customers looking for responsible packaging solutions. For more information visit www.amcor.com.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor Flexibles - United States is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the Law" Poster and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 847-362-9000 and let us know the nature of your request and your contact information.
We participate in E-Verify. For more information, please see the E-Verify Participation Poster and Right to Work Poster at the hiring location.
Pay Transparency Policy
Amcor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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