Solutions Engineer

The Solutions Engineer supports the pre-sales process through client needs analysis and the design of customized solutions. He/She partners with Sales, Information Systems and Delivery Services to develop services that meet client expectations. Additionally, the Solutions Engineer performs ongoing process analysis across programs to determine best practices, and leverages this knowledge in development of new services and opportunities to expand offerings within current client base. The Solutions Engineer will apply Project Management and Lean Six Sigma Methodologies in his/her role to drive results and improvements. Performance Responsibilities: Provide pre-sales support by conducting needs analysis for new business opportunities Define program goals and objectives Build program metrics based on Client Goals Work with Client on data files needed to support program implementation Develop standardized Client reporting to reflect program successes and opportunities Create solutions that addresses Client's needs in terms of Cost, Qualityand Delivery Lead cross-selling and service enhancement activities within existing client base Develop documentation for all opportunities including: needs analysis and form, Process Flow, ARCs, Statements of Work Coordinate communications during the pre- sales process leading the and successful execution of SOW Provide ongoing support to new programs during the implementation phase Make recommendations for innovations and improvements based on analysis of Client needs Interact closely with all departments within the organization across Remote position PHYSICAL DEMANDS / WORK ENVIRONMENT Daily operation of various office based equipment: fax machine, telephone & voice mail operating system. Desktop/laptop computer and e-mail system May be required to sit or stand (presentations/meetings) for extended periods of time May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing Light lifting of paperwork, folders or other general record keeping materials

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